How to make a return
Changed your mind or chose the wrong size? No problem.
We'll help you find the best solution for returning your product.
📦 Consult Shipping and Delivery to find out about times, costs, and in-store pickup.
If you did not purchase Easy Return, you can ship the product yourself or request our Assisted Return service.
How do you want to make your return?
Every situation is different: choose the most suitable path below. We will guide you step by step.
⭐ Did you purchase Easy Return?
Perfect: the service is already included in your order.
💬 Contact us via WhatsApp or email
📦 We send you the return label
🏠 We arrange home pickup
✅ You just need to prepare the package
Easy Return costs €2.99 and must be purchased with the order or before shipping. It cannot be added after the order has been shipped.
🚚 Don't have Easy Return? No problem!
It is not mandatory to purchase one of our services to make a return.
🚚 Self-managed return
📦 Prepare the package
🚛 Choose a courier of your choice
📍 Ship at your expense with a tracked shipment
—— or ——
⭐ Assisted Return (optional service)
If you prefer not to handle the shipping, we will arrange the pickup.
📦 We send you the label
🏠 We arrange home pickup
✅ You just need to prepare the package
Service available from €6.50.
Return conditions
❌ We cannot accept products used outdoors, damaged, or returned without original packaging.
How to return the product
1️⃣ Contact us
Write to us indicating the order number and the item you wish to return.
2️⃣ Prepare the package
We will provide you with instructions based on your chosen method.
3️⃣ Receive your refund
After receiving and checking the product, we will issue the refund to the original payment method within the established terms.
Frequently asked questions
How do I know if I purchased Easy Return?
You can check your order confirmation email or your purchase summary. If you can't find it, contact us: we will verify it for you.
Do I need to purchase Assisted Return to make a return?
No. You can always ship the product yourself with a courier of your choice. Assisted Return is an optional service.
Who pays for return shipping?
In case of a change of mind or size change, return shipping costs are borne by the customer.
With Easy Return, pickup is already included in the service purchased with the order.
With Assisted Return, the customer purchases the label and pickup service.
With self-managed return, the customer chooses and pays the courier directly.
What is the difference between Easy Return and Assisted Return?
Easy Return is purchased with the order or before shipping and includes home pickup.
Assisted Return can be requested after delivery, if the customer prefers that we arrange the return shipment.
Can I purchase Easy Return after receiving my order?
No. After the order has been shipped, it is no longer possible to add Easy Return. You can choose Assisted Return or ship the product yourself.
Can I try on the shoes?
Yes. You can try them on at home, on a clean surface, with the same care you would use in a store. They must not be used outdoors.
Can I change the size?
Yes. Contact us before shipping the product: we will check the availability of the new size and together we will find the best solution.
Where should I send the self-managed return?
Before shipping, contact us indicating the order number and the product to be returned. We will provide you with the correct address and instructions. Do not ship the package without contacting us first.
I lost or damaged the original box.
For footwear, the original box is an integral part of the product. The return may not be accepted or may result in a reduced refund if the packaging is missing or damaged.
What happens if the product is defective or arrived damaged?
Contact us immediately, before making any shipment, attaching photos of the product and packaging. We will guide you through the correct procedure without using Easy Return or Assisted Return.